Prices
All prices shown are school prices. Prices are FOB our warehouse and do not include sales taxes, which will be added at checkout. Prices are regularly reviewed and updated, and they may change without notice. In the rare event of a pricing error in our catalogs, promotional materials, or online listings for a product you wish to purchase, we will notify you promptly. You will then have the option to either confirm or cancel your order. Sciedco reserves the right to withdraw any offers even after an order has been submitted, regardless of confirmation or payment status.
Shipping
We offer FREE GROUND SHIPPING on orders over $99 (before taxes) to most locations in the provinces in Canada*. We reserve the right to determine the method used to fulfill your order. Bulky goods—products that are considered "bulky" in their packaging or have a weight of greater than 15kg—will be subject to an additional bulky goods surcharge. Within the provinces in Canada, there are remote delivery locations which can incur additional extended area surcharges. Delivery to the three territories—NT, NU, and YT—will be charged regular shipping rates. Actual shipping charges will not appear during online checkout; shipping charges will only appear on your invoice.
*NOTE: We have temporarily suspended shipments to Quebec due to Bill 96, which requires French language support across all sales and marketing touch points.We are working to comply with the provisions of this law so we can resume shipments to Quebec as soon as possible.
Your shipment is not insured by Sciedco Labs. if you would like to add Courier Insurance, please Contact Us to request a quote. Free delivery does not apply to products marked down at special prices that offer a substantial discount, preserved animal specimens, and dangerous goods.
Payment Terms
All payment is via an invoice from Sciedco Labs. Our terms are Net 30 days from invoice date (for established accounts). You can pay your invoice by credit card online. Alternatively, your school or school board can pay us by cheque or direct deposit to our bank account. Orders by individuals and new accounts must be accompanied by payment in full.
Order Cancellation
If you would like to cancel an order, please Contact Us with your Sales Order number and details about what item(s) you want to cancel. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping upon receipt of the returned merchandise (see 'Returns').
Returns
At Sciedco Labs, we want to make sure that you are completely satisfied. We understand that on occasion you'll need to return something you've purchased. We offer a 30-day money-back guarantee on almost any product returned in like-new, resalable condition.
The following guidelines apply:
-
Items being returned must be like-new, in their original packaging with all product accessories. Items not returned in resalable condition will NOT be refunded. We will be happy to ship them back to you for a nominal shipping fee.
-
You must Contact Us within 30 days of the date of shipment to request a Return Merchandise Authorization (RMA) number. You should specify what items you would like to return, and why. We will provide you with an RMA number and return instructions via email. Return requests received after 30 days are not accommodated. RMA numbers are valid for 15 days from the date of issue. Returns received after 15 days from the RMA issue date will be subject to a 20% Restocking Fee.
-
You can return products via a courier of your choosing. The RMA number must be clearly written on the outer carton/shipping box. To ensure prompt refunds, we encourage you to notify us once you've dropped off the return at your local Canada Post, FedEx, UPS, etc. location. You are responsible to bear the cost of return shipping (unless the return is a result of an error on our end, in which case we will provide prepaid shipping labels). COD shipments will be refused.
-
Refunds are for merchandise only. Shipping and handling charges are non-refundable.
-
Returns are not available for closeout/final sale or clearance items.
-
Upon receipt of the returned merchandise and after satisfactory QA inspection, we will refund the merchandise total back to your credit card – less any applicable Restocking Fee. Please allow 7-10 days for a credit to appear on your credit card statement.
Damaged-in-Shipping Merchandise
While we take great care in packing your order so that it will arrive in excellent condition, unintentional damage may occur during courier transit. If your order is damaged when it arrives, please keep the original box, the products and the packing material and contact us within 5 business days of receipt of merchandise.
We will ask you to provide pictures of the damaged products, the original box and the packing material via email to sales@sciedco.ca along with your Sales Order number, name and email address. This evidence will help us to quickly submit a claim on your behalf to the shipping courier for their investigation so that we can get replacement items on their way to you. As the company who drops off the items with the shipper, we are responsible for submitting claims. However, Sciedco Labs is not liable for any damage or loss which occurs while items are in possession of shipping courier. Delivery service is solely the responsibility of the courier. Claim amounts paid to recipient are at the discretion of the shipping courier claims department.
Defective Merchandise
In the unlikely event of receiving a defective item, please Contact Us with your Sales Order number within 15 days of merchandise receipt for a RMA number to replace the item. We will provide prepaid shipping labels to get back defective items prior to shipping replacements.
Privacy Policy
At Sciedco Labs, we value your privacy. Read our privacy policy here.